BCSBI

CITIZENCREDIT Co-operative Bank Ltd. has taken membership of the Banking Codes and Standards Board of India (BCSBI) as a voluntary commitment to provide banking services of minimum standards & protection to our customers leading to a greater degree of trust & confidence in our Bank. BCSBI sets minimum standards of banking practices for Banks to follow while dealing with individual customers.

The Banking Codes and Standard Board of India (BCSBI) was set up by the RBI as an independent and autonomous watchdog to monitor & ensure that the Banking Codes & Standards adopted by the Banks are adhered to in true spirit while delivering their services.

Newsletter October - December 2018

Newsletter July - September 2018

Newsletter April - June 2018

Newsletter January - March 2018

Newsletter October - Decemeber 2017

Newsletter April - June 2017

Newsletter January - March 2017

Newsletter September 2016

CODE COMPLIANCE OFFICER
Ms Liane Fernandes
Senior Manager - Risk Management & Compliance
Code Compliance Officer - Banking Codes and Standard Board of India(BCSBI)
CITIZENCREDIT CO-OPERATIVE BANK LTD.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064
Tel. No. 022 26401126 / 022 26442829
Fax: 022 26403128
Email: compliance@citizencreditbank.com

BANKING OMBUDSMAN
Ms Francisca Quinny
Assistant General Manager
Nodal Officer – Banking Ombudsman Scheme
CITIZENCREDIT CO-OPERATIVE BANK LTD.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064
Email: agm2@citizencreditbank.com
Tel. No. 022 26401126 / 022 26442829
Fax: 022 26403128

Smt. Ranjana Sahajwala
Banking Ombudsman (Maharashtra & Goa)
Office of Banking Ombudsman (Maharashtra & Goa),
Reserve Bank of India,
4th Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai 400 008.
Tel. No. +91-22-23022028
Fax: +91-22-23022024
Email: bomumbai@rbi.org.in

The Banking Ombudsman Scheme 2006
Amendments 2017
Amendments 2009
Amendments 2007

Code of Bank's Commitment to Customers

Code of Bank's Commitment to Micro and Small Enterprises

 

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26442829 / 26442830 / 26442831

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Citizencredit Co-operative Bank Ltd.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064

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