The following procedure is for customers whose ATM transactions are declined / unsuccessful.
For e.g., Cash is not dispensed; but the customer account is debited.
Customer should fill in the ATM Complaint form available at any of our branches and provide the following details:
1. Details of transaction:- Account Number, Transaction Amount (amount debited from the concerned A/c)
2. Location of the ATM and name of the Bank
3. Transaction decline slip issued by the ATM (If any)
The claims will be settled within 5 working Days from the next day of filing the complaint provided the transaction is not declined by the Acquirer Bank.
LOSS OF ATM CARD
In case of loss of ATM card customers can call the branch number or our toll free number 1800 123 0209 (between 10 am to 6 pm) on all working days.
You can Block your CCB Rupay ATM cum Debit Card through CCB-IMPS application, in case your card is lost or stolen. Follow these simple steps to immediately block your card:
There is ATM facility at the following Branches:
Bandra (Mount Carmel)
Bhayander
Borivli
Gorai
Mahakali
Malad
Mira Road
Panjim
Vakola
Virar
| Nature of Service | Service Charges |
|---|---|
| Annual Fees for ATM Card | Free |
| Card Issuance fee | Rs. 100/- |
| Card Replacement within India | Rs. 150/- |
| Card Replacement (Abroad) | Rs. 150/- (+ Actual courier charges) |
| PIN Regeneration | Rs. 100/- |
| All Transaction on Citizencredit Co-op Bank ATMs | Free for our Bank customer |
| NFS / Rupay Member Bank ATMs | |
| Free | 5 Transactions per month inclusive of both Financial and Non Financial Transactions |
| Above 5 Transactions - Financial Transaction | Rs. 17/- |
| Above 5 Transactions - Non Financial Transaction | Rs. 9/- |
NOTE:
Any Branch Banking
UPI
QR Code
Foreign Exchange
Bancassurance
Franking
IMPS
Lockers
Depository Services
NEFT
RTGS
RuPay Card
E Tax
Mutual Funds
180 123 0209
ccbl@citizencreditbank.com
