ATM REDRESSAL

The following procedure is for customers whose ATM transactions are declined / unsuccessful.

For e.g., Cash is not dispensed; but the customer account is debited.

Customer should fill in the ATM Complaint form available at any of our branches and provide the following details:
1. Details of transaction:- Account Number, Transaction Amount (amount debited from the concerned A/c)
2. Location of the ATM and name of the Bank
3. Transaction decline slip issued by the ATM (If any)

The claims will be settled within 5 working Days from the next day of filing the complaint provided the transaction is not declined by the Acquirer Bank.

LOSS OF ATM CARD
In case of loss of ATM card customers can call the branch number or our toll free number 1800 123 0209 (between 10 am to 6 pm) on all working days.

You can Block your CCB Rupay ATM cum Debit Card through CCB-IMPS application, in case your card is lost or stolen. Follow these simple steps to immediately block your card:

There is ATM facility at the following Branches:
Mahakali
Bandra
Kalina
Hill Road
Turner Road
Vakola
Malad
Borivli
Mira Road
Bhayander
Virar
Chembur
Boisar
Nashik
Mapusa - Goa
Margao - Goa
Dahisar
Gorai

TRANSACTION SERVICE CHARGES FOR ATM

Nature of Service Service Charges
Annual Fees for ATM Card Free
Card Issuance fee Rs. 100/-
Card Replacement within India Rs. 150/-
Card Replacement (Abroad) Rs. 150/- (+ Actual courier charges)
PIN Regeneration Rs. 100/-
All Transaction on Citizencredit Co-op Bank ATMs Free for our Bank customer
NFS / Rupay Member Bank ATMs
Free 5 Transactions per month inclusive of both Financial and Non Financial Transactions
Above 5 Transactions - Financial Transaction Rs. 17/-
Above 5 Transactions - Non Financial Transaction Rs. 9/-

NOTE:

  • GST at 18.00% will be charged on all commission & charges.

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ccbl@citizencreditbank.com

Citizencredit Co-operative Bank Ltd.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064

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