FREQUENTLY ASKED QUESTIONS

FAQs - SAVINGS ACCOUNT

What is the type of information I need to submit to the Bank at the time of account opening ?
You need to submit the information to establish your identity and your address and a copy of your latest photograph. You can choose from the documents acceptable by the Bank listed in the respective category of accounts.

What care should be taken while submitting the account opening form to the Bank ?
a. Ensure that the Account Opening Form (AOF) and the additional information sheets are duly signed and complete in all respects.
b. Kindly tick the option for availing Rupay Debit Card , Cheque book facility, free SMS Alerts, free Email Alerts on AOF and also register yourself for the free IMPS facility by filling the requisite forms available on the website or at your nearest branch.
c. Submit Pan Card or Form 60 of all Account Holders
d. Three Coloured Passport size recent photographs of all account holders is necessary.
e. Carry all your original documents for verification.
f. Self attestation is required on all documents attached to the account opening form (signature of all account holders is required on all their respective documents)
e. Alteration on the account opening form requires customer’s authentication.
f. Please remember to complete the nomination details included in AOF. Ensure that the Account Opening Form (AOF) and the additional information sheets are duly signed and complete in all respects.

FAQs - NEFT

What is NEFT System?
National Electronic Funds Transfer (NEFT) system is a nationwide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch. The system uses the concept of centralized accounting system and the bank's account, that are sending or receiving the funds transfer instructions, gets operated at one centre.

When will the beneficiary receive the money?
The beneficiary gets the credit on the same Day or the next Day depending on the time of settlement.

What is the information required ?
The essential information that the remitting customer has to furnish is:
a. Beneficiary details such as beneficiary name and account number.
b. Name and IFSC of the beneficiary bank branch.

What is IFS Code (IFSC)? How it is different from MICR code?
Indian Financial System Code (IFSC) is an alpha numeric code designed to uniquely identify the bank-branches in India. This is 11 digit code with first 4 characters representing the banks code, the next character reserved as control character (Presently 0 appears in the fifth position) and remaining 6 characters to identify the branch.

Is there any way a remitting customer can track the remittance transaction?
The remitting customer can track the remitting transaction through the remitting branch only, as the remitting branch is informed about the status of the remitted transactions.

RBI NEFT transactions are settled in batches based on the following timings:
11 settlements on weekdays - at 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00 and 19:00 hrs
5 settlements on Saturdays - at 09:00, 10:00, 11:00, 12:00 and 13:00 hrs

Please note that all the above timings are based on Indian Standard Time (IST) only.

FAQs - RTGS

What is RTGS system?
The acronym "RTGS" stands for Real Time Gross Settlement. RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a "real time" and on "gross" basis. This is the fastest possible money transfer system through the banking channel. Settlement in "real time" means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. "Gross settlement" means the transaction is settled on one to one basis without bunching with any other transaction. Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable.

Is there any minimum / maximum amount stipulation for RTGS transactions?
The RTGS system is primarily for large value transactions. The minimum amount to be remitted through RTGS is Rs.2 lakh. There is no upper ceiling for RTGS transactions.

What is the essential information that the remitting customer would have to furnish to a bank for the remittance to be effected ?
The remitting customer has to furnish the following information to a bank for effecting a RTGS remittance:
a. Amount to be remitted
b. His account number which is to be debited
c. Name of the beneficiary bank
d. Name of the beneficiary customer
e. Sender to receiver information, if any
f. The IFSC code of the receiving branch

Your Bank is one of the few banks in India who has the facility of Straight Through Processing enabled for RTGS. This helps your money to reach its destination in "QUICKEST" time.

RTGS transactions will be sent to RBI based on the following schedule:
Monday to Saturday: 9:00 hrs to 16:00 hrs
Please note that all the above timings are based on Indian Standard Time (IST) only.

FAQs - DORMANT ACCOUNT

Most of us have many bank accounts. It is not easy to keep track of multiple savings accounts, in fact it breeds confusion. But ignoring a bank account for a long time can cost you time, money, or both

What is inoperative and dormant bank account?
If your savings or current account hasn’t witnessed any transactions(credit/debit except interest credited the bank, deduction of service charges, for more than 1 year, the account is rendered inoperative. On exceeding 2 years, the account is declared dormant.

Under The Depositor Education and Awareness Fund Scheme, 2014 - Section 26A of Banking Regulation Act, 1949-the amount to the credit of any account in India with any bank which has not been operated upon for a period of ten years or any deposit or any amount remaining unclaimed for more than ten years shall be credited to the Fund, within a period of three months from the expiry of the said period of ten years.

What kind of transactions keeps the savings account active?
Any customer induced transaction is enough for this purpose. Like credit or debit transactions done by the account holder in this account, keeps it active. Some of them have been listed below -

Outward bill/Inward bill/Deposit of cash/Deposit through cheque/Cash withdrawal or deposit via ATM./Internet banking transaction/Crediting interest earned mandate on Fixed deposit to Savings Bank Account. Dividend on shares is credited to Savings Bank accounts as per the mandate of the customer, the same will be treated as a customer induced transaction. As such, the account will be treated as operative account as long as the dividend is credited to the Savings Bank account.

Why Does the Bank Render a Saving Bank Account Dormant?
The bank takes this step of making your saving bank account inoperative to ensure security and protecting your money from the risk of fraudulent transactions. this is for both internal employees and external customers. Once an account is not used for a long time since years, chances of bank employees easily getting sample of the account holder’s past signatures. With this it becomes extremely easy for them to access the deposited money by using withdrawal slips. Hence, to save your account from such frauds, banks group it into a single cluster and maintain details of inoperative accounts in a separate ledger.

How can you prevent the account from becoming inoperative or dormant?
Keep using your account before it turns inoperative or dormant. Carry out a transaction, withdraw cash, transfer funds through any of the banking channels, or make a cheque payment to ensure that your account remains active. Carry out a transaction once in a while. If you have shifted cities, you can use net banking to transfer small sums between two accounts. If the account is no longer useful, best is to close it.

Is making an account dormant same as freezing it?
No. Freezing of a bank account means there will be no transaction in that account until further notice. No money can be debited from the account from the specified date. All payments will be stopped even in case of cheques issued earlier by the account holder. However, any deposit already in the pipeline can be credited. Regulators or courts have rights to order a freeze on bank accounts. You have to have a favourable court verdict in order to unfreeze and secure your bank account.

What happens when account becomes inoperative or dormant?
Once an account turns inoperative or dormant, you can’t perform several operations. In case of an inoperative account, you cannot request that a chequebook be issued. Once an account turns dormant, the number of restrictions increases even further. You can’t request that a chequebook be issued, the address be changed, the signature be modified, a joint holder be added or deleted, or an ATM/debit card be renewed. You will also not be able to withdraw money from an ATM or carry out any transaction either through Internet banking or a branch of the bank.

What about interest on the bank account?
However, even after your account turns inoperative or dormant, interest is still credited to your saving account regularly.

Does bank inform on making accounts dormant?
Normally, the bank will intimate the customer two to three months prior to the account becoming inoperative. If you still don’t take any action, the bank will notify you declaring the account dormant.

How to Reactivate a Dormant Bank Account?
For reactivation of an inoperative/dormant account you require to submit a letter to the bank justifying the reason for your absence. The Bank will observe due diligence when it comes to verifying customer credentials before reactivating your account. The account holder needs to be physically present themselves with a valid address proof and valid identity proof. The customer would be required to take these to the nearest branch, to duly fulfil the Know Your Customer (KYC) formalities.

Are there charges towards reactivation of an account?
As per RBI guidelines, charges for activating dormant account cannot be levied

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