CUSTOMER CARE

TOLL FREE NO.

1800 123 0209

TOLL FREE NO. FOR LOAN RELATED QUERIES

1800 212 001212

 

HOW TO SUBMIT A COMPLAINT

Level 1: Submitting a complaint for the first time
The complaint to be first placed at the branch where you have an account. To help us serve you better and for security of your account, please mention your registered e-mail ID along with account number.
Kindly send an e-mail of your grievance to your home branch i.e branchname@citizencreditbank.com
For example, if you have a grievance for our Kurla branch , kindly email : kurla@citizencreditbank.com

Level 2: Not satisfied with the first response
If the resolution you receive does not meet your expectations, please write to us at customercare@citizencreditbank.com

Level 3: Not satisfied with the second response
If you are still not satisfied with the resolution you receive, please write to: Mrs Francisca Quinny, Principal Nodal Officer- Banking Ombudsman Scheme
Email : agm2@citizencreditbank.com

Ms Francisca Quinny
Assistant General Manager
Principal Nodal Officer – Banking Ombudsman Scheme
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064
Tel. No. 022 26401126 / 022 26442829

If you are not satisfied with the response from the Principal Nodal Officer you may approach the Banking Ombudsman mentioned below:

Smt. Ranjana Sahajwala
Banking Ombudsman (Maharashtra & Goa)
Office of Banking Ombudsman (Maharashtra & Goa),
Reserve Bank of India,
4th Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai 400 008.
Tel. No. +91-22-23022028
Fax: +91-22-23022024
Email: bomumbai@rbi.org.in

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26442829 / 26442830 / 26442831

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Citizencredit Co-operative Bank Ltd.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064

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