CUSTOMER CARE

TOLL FREE NO.

1800 123 0209

TOLL FREE NO. FOR LOAN RELATED QUERIES

1800 212 001212

 

File a complaint in our E-ticketing - Complaint Management System
CLICK HERE

 

HOW TO SUBMIT A COMPLAINT

Level 1: Submitting a complaint for the first time
The complaint to be first placed at the branch where you have an account. To help us serve you better and for security of your account, please mention your registered e-mail ID along with account number.
Kindly send an e-mail of your grievance to your home branch i.e branchname@citizencreditbank.com
For example, if you have a grievance for our Kurla branch , kindly email : kurla@citizencreditbank.com

Level 2: Not satisfied with the first response
If the resolution you receive does not meet your expectations, please write to Mr Blaise Gomes (Sr. Manager), Asst. Nodal Officer - Banking Ombudsman Scheme nodal.officer@citizencreditbank.com

Mr Blaise Gomes
Senior Manager
Asst. Nodal Officer - Banking Ombudsman Scheme

Ms Suzan Cardoso
Deputy General Manager
Principal Nodal Officer - Banking Ombudsman Scheme

CITIZENCREDIT CO-OPERATIVE BANK LTD
Citizencredit Centre
Malad, CTS No. 236,
Marve Road, Malad West 400064
Tel. No. 022 26442829/ 022 26442830/ 022 26442831

If you are not satisfied with the response from the Nodal Officer you may approach the Banking Ombudsman mentioned below:

Shri Ajay Kumar Misra -
Districts of Mumbai, Mumbai Suburban and Thane
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400008
STD Code: 022
Tel No. 23022028
Email: crpc@rbi.org.in

Shri H.N. Iyer -
Goa and Maharashtra, (except the Districts of Mumbai, Mumbai Suburban and Thane)

C/o Reserve Bank of India,
1st Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400008
STD Code: 022
Tel No.: 23001280
Email: crpc@rbi.org.in

Shri Subodh Kumar Gupta -
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

C/o Reserve Bank of India
Office of RBI Ombudsman
4th Floor, Riverfront House
Behind H. K. Arts College
Between Gandhi and Nehru Bridge
Pujya Pramukh Swami Marg (Riverfront Road-West)
Ahmedabad- 380009
STD Code: 079
Tel. No. 26582357
Email: crpc@rbi.org.in

Click here for Integrated Ombudsman Scheme - English
Click here for Integrated Ombudsman Scheme - Hindi
Click here for Integrated Ombudsman Scheme - Marathi
Click here for Integrated Ombudsman Scheme - Gujarati

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26442829 / 26442830 / 26442831

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Citizencredit Co-operative Bank Ltd.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064

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