CUSTOMER CARE

TOLL FREE NO.

1800 123 0209

TOLL FREE NO. FOR LOAN RELATED QUERIES

1800 212 001212

 

File a complaint in our E-ticketing - Complaint Management System
CLICK HERE

 

HOW TO SUBMIT A COMPLAINT

Level 1: Submitting a complaint for the first time
The complaint to be first placed at the branch where you have an account. To help us serve you better and for security of your account, please mention your registered e-mail ID along with account number.
Kindly send an e-mail of your grievance to your home branch i.e branchname@citizencreditbank.com
For example, if you have a grievance for our Kurla branch , kindly email : kurla@citizencreditbank.com

Level 2: Not satisfied with the first response
If the resolution you receive does not meet your expectations, please write to Mr Carlyle D’Mello, Asst. Nodal Officer - Banking Ombudsman Scheme nodal.officer@citizencreditbank.com

Mr Carlyle D’Mello
Chief Manager
Asst. Nodal Officer - Banking Ombudsman Scheme

Ms Suzan Cardoso
Deputy General Manager
Principal Nodal Officer - Banking Ombudsman Scheme

CITIZENCREDIT CO-OPERATIVE BANK LTD
Citizencredit Centre
Malad, CTS No. 236,
Marve Road, Malad West 400064
Tel. No. 022 26442829/ 022 26442830/ 022 26442831

If you are not satisfied with the response from the Nodal Officer you may approach the Banking Ombudsman mentioned below:

Dr. Neena Rohit Jain
- Districts of Mumbai, Mumbai Suburban and Thane
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai 400008
STD Code: 022
Tel No. 23022028
Email : cms.bomumbai1@rbi.org.in

Shri S.K.Kar
- Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai 400008
STD Code: 022
Telephone: 23001280/23001483
Email : cms.bomumbai2@rbi.org.in

Smt. N Sara Rajendra Kumar
- Daman and Diu
C/o Reserve Bank of India
5th Floor, Nr. Income Tax,
Ashram Road
Ahmedabad 380009
STD Code: 079
Tel. No. 26582357
Email : cms.boahmedabad@rbi.org.in

Click here for Integrated Ombudsman Scheme

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26442829 / 26442830 / 26442831

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Citizencredit Co-operative Bank Ltd.
CITIZENCREDIT CENTRE
CTS No:236, Marve Road, Orlem,
Malad (W), Mumbai 400064

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